Nice'n Tuff Clean has a No Refund policy on all of our products!
Please Note: All Nice'n Tuff Clean products are 100% guaranteed, and are made from the highest quality raw materials. Due to strict regulations pertaining to our industry, no returns of chemicals will be allowed.
Damaged/Defective Item Returns: Upon receipt of your items you are responsible for visually inspecting any package before accepting it from your carrier, UPS, LTL, etc… If your package has heavy visual damage simply refuse delivery and the item will be sent back to us, we will automatically reship identical order as soon as we receive damaged merchandise.If you open your item and notice that there has been damage or your product is defective please contact us immediately either by phone: 1-201-204-9464 or 1-613-261-5310.
No returns will be allowed on 30 or 55 gallon drums ordered unless refused upon delivery. We will refund you the full cost of your drum purchase, however, you will be responsible for round trip shipping charges. Due to the inability to verify accepted drum contents, without expensive testing, all drum sales received in by customer will be considered final.
If the return is authorized, the return merchandise must be returned in new and resalable condition including, but not limited to: all original packaging, packaging materials, cartons, documentation, registration and warranty materials. All tags must be attached with no sign of removal. You must ship the products in their original packaging. The shipment should be prepaid and insured for the full amount of the invoice.
All returns must include name, return address, and phone number.
A return may void a multiple purchase discount or promotional shipping discount, if it has been applied to the purchase order.